Ice Dazzle's Return & Exchange Policy

Our Promise to You

At Ice Dazzle, we are committed to ensuring you adore every piece you purchase. If for any reason you are not completely satisfied, we are here to help with a straightforward return and exchange process. Please read the following guidelines to ensure a smooth experience.

Return Window

• You have 30 calendar days from the date of delivery to initiate a return for any eligible item.

• To be eligible, items must be in their original, unworn condition with all original packaging, including any certificates.

How to Initiate a Return

1. Please visit our Returns Portal [Link to Your Returns Portal] to begin the process.

2. Follow the on-screen instructions to receive your prepaid, insured shipping label.

3. Securely package your item and drop it off with the designated carrier.

Refund & Store Credit Options

To provide the best value and service to all our customers, we offer the following refund options based on the item being returned:

• Engagement Rings & Items over $1,000 USD: Eligible for a full refund to your original payment method, minus any shipping fees.

• All Other Jewelry (Items under $1,000 USD): Eligible for store credit for the full value of your item.

Store Credit Details

• Amount: Your store credit will be issued for the full purchase price of the returned item.

• Expiration: Your Ice Dazzle store credit is a gift from us to you, and to show our appreciation, it never expires.

• How to Use: To use your store credit, simply log into your customer account before checkout. If your purchase total is less than or equal to your credit balance, your order will be free. If it exceeds your balance, you will be asked to pay the difference. Please note: The full available credit balance will be applied to your order.

• Currency: Store credit is issued in the currency of the original purchase and can only be used on orders in that same currency.

Exceptions & Important Notes

• Custom-made or engraved items are considered final sale and are not eligible for return.

• All returned items are thoroughly inspected upon arrival. We reserve the right to refuse a return if the item shows signs of wear or does not meet the above criteria.

We want you to be confident in your purchase. If you have any questions about our policy, please don't hesitate to contact our dedicated support team at support@icedazzle.com.